T&C'S

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Arriving and Departing
In order for your accommodation to be properly prepared it is important you do not arrive before 3 pm and that you depart by 10 am on the day of your departure.

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For Those Without Cars

Our property is in an area which is not served by a good bus service but there are many taxi companies who offer collection from train stations/newquay airport.

Linen, Towels 

Bed linen is included in all of our properties however bed linen is NOT provided for cots. Towels are also provided for all guests but must not be removed from the property.

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Baby Equipment

We have a travel cot, highchair and stair gate available free of charge. Cot bedding however is not provided.

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Use of the property 

Under no circumstances may more than the maximum number of persons stated occupy the property, unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed.

You must not use the home or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us or our neighbours.  Camelford Station is a peaceful location and we ask that you respect that. As such, the playing of music, singing or other excessive noise that can be heard outside of the holiday home after 10.30pm is not permitted.

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Care of the property

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed.

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Damages/breakages

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). A housekeeping deposit is payable before arrival of £450 which is fully refunded once the cleaners have completed changeover and no damages have been found.

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Liability

Westwinds Holiday home, its employees and representatives shall not be liable to you or your party for loss or damage to your property howsoever arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.

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Third Party Services

If you wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding or entertainment services) at the site you must obtain our written permission. Such permission should be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed and details of their public and employer’s liability insurance. Consent will only be given where we and our insurers are happy that the appropriate risks have been covered. The use of candles or fireworks is not permitted in any circumstances.  We will not accept liability for the services provided (or failure to provide such services) by any third party supplier or business used by you in the course of your Stay (regardless of whether they are recommended or referred by us).  This will not apply where we have been negligent or dishonest in this regard.

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Pets

Due to our high standards it is unfortunately not possible for us to have your pets inside our holiday home. 

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Payment

Bookings are confirmed on receipt of the booking form and receiving the deposit of 1/3 of the holiday cost. The balance of the rental will be due for payment six weeks before the start of your holiday.  We will send you a reminder when the balance is due.  The balance should be paid within 3 days of receipt of the reminder.  We reserve the right to cancel a holiday where payment has not been made within a week of notification of the balance being due. If the booking is made within six weeks of the holiday start date, then payment will be due in full.

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A housekeeping deposit is payable before arrival of £450 which is fully refunded once the cleaners have completed changeover and no damages have been found.

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Cancellation 

Cancellations must be immediately notified to us and confirmed in writing.

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Your inability (or the inability of any, some or all of your intended occupants) or disinclination to travel to and stay for any reason.  This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, You are strongly recommended to take out UK travel insurance to cover these eventualities.

If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation

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Refunds

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Should guests need to cancel the holiday we will do our best to re advertise the booking dates as being available and try to secure another booking, in which case guests will be refunded less fifteen per cent. 

We strongly advise you to have insurance in place to cover the costs of your holiday should you or any one of your party be unable to travel due to illness or for some other insurable event. 

We do not offer insurance products or insurance advice but would remind guests that as the house accommodates a large number of people that each family or individual should have their own arrangements in place.

If for some reason the owners are unable to fulfil the contract due to an event such as a problem with the property rendering it unfit for rental then the booking amount will be repaid in full.

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National Lockdown

In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.